Knowledge Base Systems
Systems designed for organizing, storing, and retrieving structured and unstructured knowledge.
Supported Solution Fields
When to Use
- When you need structured knowledge storage
- When you need semantic relationships
- When you need hierarchical organization
- When you need knowledge graphs
When Not to Use
- When you only need document storage
- When you don't need relationship mapping
- When simple search is sufficient
- When you don't need knowledge organization
Tradeoffs
- Structure vs Flexibility: More structure means less flexibility
- Complexity vs Usability: More features mean steeper learning curve
- Integration vs Independence: Better integration means more dependencies
- Power vs Simplicity: More capability means more complexity
Commercial Implementations
-
Confluence
- Team-focused
- Good integration
- Easy to use
- Structured pages
-
MediaWiki
- Open source
- Highly customizable
- Strong community
- Wiki-style knowledge
-
Notion
- Modern interface
- Flexible structure
- Good collaboration
- Easy to start
Common Combinations
- Documentation systems
- Team wikis
- Support portals
- Internal knowledge bases
- Learning management
Case Study: Corporate Knowledge Base
A technology company implemented a knowledge management system:
Challenge
- Scattered information
- Multiple departments
- Complex relationships
- Access control needs
Solution
- Implemented Confluence
- Custom templates
- Automated organization
- Integration with tools
Results
- 50% faster information finding
- Better knowledge sharing
- Improved onboarding
- Reduced duplicate content